Privacy Policy

Rovix Logistics ("Rovix Logistics," "Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, communicate with us, or use our freight dispatch and logistics support services throughout the United States.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information: full name, company name, email address, phone number, business address, billing address, and payment information (processed through secure third-party payment providers).

Business Information: USDOT number, MC number, operating authority information, equipment type, fleet information, insurance details when required, and driver or dispatcher contact information.

Technical Information: when you visit our website, we may automatically collect your IP address, browser type, device information, operating system, pages visited, time spent on the website, referral source, and cookie identifiers.

2. How We Use Your Information

We use your information to:

• Provide freight dispatch and logistics support services
• Communicate regarding available loads, dispatch updates, invoices, and customer support
• Verify carrier information
• Process payments
• Respond to inquiries
• Improve our website and services
• Prevent fraud and unauthorized activity
• Comply with applicable federal, state, and local laws
• Send service-related notifications

If you choose to opt in, we may also send marketing communications regarding our services.

3. SMS Communications

If you provide your mobile phone number and expressly consent to receive text messages, Rovix Logistics may send SMS messages regarding dispatch updates, load information, appointment reminders, service notifications, account updates, customer support, and, only where you have opted in, promotional offers. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. SMS consent is not shared with third parties or affiliates for marketing purposes. See our SMS Consent Policy for full details.

4. How We Share Information

We do not sell your personal information. We may share your information only when necessary:

• With freight brokers and shippers to secure and manage freight loads on your behalf
• With payment processors
• With technology providers that help operate our business
• With legal authorities when required by law
• During a business merger, acquisition, or sale
• With your written authorization

All third-party service providers are required to protect your information.

5. Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except aggregators and providers necessary to deliver SMS communications.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, including essential, functional, analytics, and security cookies. You may disable cookies through your browser settings; some website features may not function properly if cookies are disabled. See our Cookie Policy for the full list of cookie categories and how to manage your preferences.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including SSL/TLS encryption, secure hosting, access controls, password protection, routine monitoring, and limited employee access. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary to provide our services, maintain business records, resolve disputes, meet legal and regulatory obligations, and enforce agreements. When no longer required, information is securely deleted or anonymized. [DUMMY: confirm exact retention period with client.]

9. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws, including the right to access your personal information, correct inaccurate information, request deletion of personal information, obtain a copy of your information, opt out of marketing communications, and appeal certain privacy decisions where applicable. Residents of California and other states with comprehensive privacy laws may exercise additional rights as provided under applicable law (including the California Consumer Privacy Act, or CCPA). To submit a privacy request, please contact us using the information below.

10. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

11. Children's Privacy

Our services are intended for business use and are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children, consistent with the Children's Online Privacy Protection Act (COPPA).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. Your continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Rovix Logistics
30 N Gould St, #64250, Sheridan, WY 82801, United States
info@rovixlogistics.com
+1 (774) 734-1770

To exercise your privacy rights or if you have questions about how we handle your data, please contact us.